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Twoobs Pty Ltd is committed to protecting your privacy and respects and upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). Twoobs Pty Ltd ensures that it will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or

complaints from individuals about its compliance with the APPs .

By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by Twoobs Pty Ltd as set out in this policy.

Personal information Twoobs Pty Ltd may collect from you includes, without limitation:

your name;

address;

email address;

telephone number(s);

date of birth;

credit card information;

your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;

any additional information relating to you that you provide to us directly

through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;

information you provide to us through customer surveys; or

any other personal information that may be required in order to facilitate your dealings with us.

Twoobs Pty Ltd will take all reasonable steps in the circumstances to protect all personal information collected from:

(a) misuse, interference and loss; and

(b) from unauthorised access, modification or disclosure. eal with inquiries or complaints from individuals about its compliance with the APPs .

By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by Twoobs Pty Ltd as set out in this policy.

Twoobs Pty Ltd will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Twoobs Pty Ltd will only collect personal information about you directly from you. Twoobs Pty Ltd will not collect personal information unless the information is reasonably necessary for our functions and activities. Twoobs Pty Ltd will not collect sensitive information from you.

If you use a pseudonym when dealing with us or you do not provide identifiable information Twoobs Pty Ltd may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.

Twoobs Pty Ltd requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

What does Twoobs Pty Ltd do with your personal information?

In addition to any purpose notified to you at the time of collection Twoobs Pty Ltd uses your personal information for the purposes of:

providing our services to you including ;

our internal management needs;

operating, protecting, improving and optimising our service, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

our marketing activities;

adminstering rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners

responding to any inquiries or comments that you submit to us;

any other purpose you have consented to; and

any use which is required or authorised by law.

Disclosure of personal information

Twoobs Pty Ltd may disclose your personal information:

to third-parties we ordinarily engage for the above purposes;

any person or entity to whom you have consented to Twoobs Pty Ltd disclosing your personal information to; and

any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

Third party companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes.

You may request access to your personal information in our customer account database, or seek correction of it, by contacting Twoobs Pty Ltd. See section 9: Contact information.

Twoobs Pty Ltd may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. Twoobs Pty Ltd will not charge you for making the request.

If you believe that Twoobs Pty Ltd holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Twoobs Pty Ltd will respond to your request within a

reasonable time. Twoobs Pty Ltd will not charge you for correcting your personal information.

If Twoobs Pty Ltd no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, Twoobs Pty Ltd will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

Twoobs Pty Ltd will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.

By entering your phone number at checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 a month. 

If you wish to unsubscribe from receiving text marketing messages and notifications, reply "STOP" to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.

You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please contact us at welovepandas@twoobs.com.

TWOOBS Pty Ltd reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website and so encourage you to review this page from time to time.

Last updated: April 2023.