Find your sole-mate ...

Our warehouse team dispatches within 1-2 business days. After that:

Australia: around 3-5 business days with Australia Post.

International: around 10 days, roughly the same as a perfect Hawaiian getaway.

If your order includes a pre-order item and an in-stock item, we'll dispatch the in-stock pair separately within 7 business days. If the pre-order comes in within that window, we'll hold everything and send it together.

Once your order is on its way, you'll receive a tracking link by email so you can follow it to your door.

You betcha. You'll get an order confirmation email straight after purchase, and a shipping notification with your tracking link once it's dispatched.

Can't find either? Check your spam folder first, then reach out to our team at welovepandas@twoobs.com.

Anywhere Australia Post delivers, so yup, pretty much everywhere.

We also ship to PO boxes, just make sure you include the address where your PO box is located.

Yup, worldwide! International shipping rates and estimated delivery times are shown at checkout.

Ideally yeahhh, but if you're out, your postie will take your parcel to your local post office for collection. We just want to make sure they arrive safely.

Sure can. Once your order is on its way, a tracking link lands in your inbox. Can't find it? Drop us a line at welovepandas@twoobs.com and we'll track it down for you.

Message us ASAP at welovepandas@twoobs.com and we'll do our best to update it before dispatch.

Already received a tracking link? Your order is already on its way, but you can redirect it with AusPost within 24 hours, just head to your tracking link and follow the prompts. Phew!

Every pre-order has an estimated shipping date on its product page (handy).

Once it's dispatched, you'll get a tracking link by email. Hang tight!

We don't offer gift wrapping, excess packaging isn't really our vibe.

But if you're gifting to a lucky someone, we'd suggest wrapping in fabric, old magazines, or newspapers you already have at home.

Way more special, and Mama Earth approves.

Your TWOOBS arrive directly in their box, no excess bags inside bags inside bags.

Accessories like Thingys or Sockys are neatly tucked inside the shoebox. Multiple pairs?

You'll get a cardboard carton. And all packaging is recycled and recyclable - win!

Australian orders:Returns for an exchange are free, returns for a refund are a set shipping fee of $13.50.

Click hereand follow the prompts.

New Zealand & International orders:Return shipping fee varies depending on local carrier.

Click hereand follow the prompts.

You can return or exchange your shoes online via our Returns Portal here.

Just a heads up, shipping costs on your order aren't refundable.

We can only accept returns on unworn items in original condition. If your shoes show signs of wear, we're unable to process a return, sorry!

If you think there's a fault or defect, that's a different story entirely. Get in touch and we'll sort it for you quick sticks.

Head to our returns portal and follow the prompts. You'll need your order number handy, it's in your confirmation email.

You can also return in-store at our Byron Bay flagship if that's easier (or if you feel like a quick holiday).

Head to our returns/exchanges portal and follow the prompts.

You'll be emailed a label to print and stick over the existing one on your TWOOBS box. Please tape the box back up and drop it to a local post box.

Once your parcel is on its way back to us, your new order will be confirmed and dispatched within 1-2 business days.

Once your return arrives at our warehouse:

- Refund processed: within 1-2 business days of receiving your return.

- Funds in your account: up to 7 business days after that, depending on your bank.

You'll get an email confirmation once it's been processed.

Your order number lives on your TWOOBS account or at the top of your confirmation email (sometimes confirmations like to sneak their way into spam).

Oh no! Please reach out to our customer kindness team at welovepandas@twoobs.com with your order number and photos. The more detail the better - we'll get it sorted.

Yep! Ensure you have your order number handy so we can look it up when you get there.

We’re proud to say TWOOBS is 100% vegan! Other than the puppies who may have suffered from being overly cuddled while we perfected the art of sandal creation, absolutely not.

All our shoes are made with vegan-friendly materials and are PETA-Approved Vegan.

B Corp certification means we meet rigorous standards for social and environmental performance, transparency, and accountability.

We're proud to be part of a community that includes Patagonia, Allbirds, and Who Gives A Crap. For us, kindness isn't a slogan, it's how we do business.

Each pair of TWOOBS is made in Dongguan Senfan Shoes Technology Co. Ltd., a small factory with just 20 employees that specialises in TWOOBS footwear production.

Read more about it here.

We use 100% PETA approved vegan materials to make TWOOBS.

Each product page has a material break down as it differs from product to product but across our range we use recyled Lycra, our famous Sweet Soles (made form carbon absorbing sugarcane, cool!), organic cotton and natural rubber to name a few.

We've made a commitment to constantly evolve as cool new planet-lovin' materials become available too.

Each product page lists the material composition for that specific style. If you want to dig deeper into a particular pair, email us at welovepandas@twoobs.com and we'll share what we know.

Yup, that's what Takesies Backsies is for. Send your old TWOOBS back to us and we'll turn them into office flooring (cool right?). We'll even give you $10 towards a new pair as a thank you. Email welovepandas@twoobs.com to kick things off, or drop them in at our Byron Bay store.

We’ve been satchel-free for a while now. But shoes still have to come in something, right? We felt boxed in (get it) by old school cardboard, so we thought outside the box (ok, we’ll stop).

Our shoe boxes are made with recycled materials that are FSC certified, making it official — we care about the forest. Like, a lot.

We don't include any unnessary bits and bobs printed in the box either. Everything you need is on your TWOOBS account, in your email inbox or you can reach out to our customer service team!

There's a bunch of fun planet loving, tree hugging ways to earn TWOOBS points.

Head to our Goody Two Shoes page here and check out the activities that could stack your points up quickly like following our socials or watching some super informative content.

Sad to see you go, but we totally get the Marie Kondo vibes. Sometimes the old inbox needs a clean.

To unsubscribe, scroll to the bottom of any TWOOBS email and click the unsubscribe button. We'll be here if you ever want to come back.

We recommend using a damp cloth and our Blooper Booper soap or a gentle laundry soap bar.

We do not recommend putting them in the wash, as they may become waterlogged.

If they get smelly just give them a spray with some trusty antibacterial spray and air them out in the shade

Absolutely, your local shoe repair shop (you know, the ones that also cut keys and engrave things) can restitch velcro or reglue a stubbed toe for less than the cost of a Grill'd Impossible burger.

Life happens, and shoes can be fixed.

Nope! We only sell our shoes through this here online store and our IRL store in Byron Bay.

Yes! If you're in Byron look for our 'lil yellow flagship store store. IT'S SO CUTE!

Find us at:

7/8 Fletcher St
Byron Bay, NSW 2481

We're open:

Sunday - Friday
10:00am - 5:00pm

Saturday
10:00am - 5:30pm

Need a visual? Here's a handymapto help on your treasure (TWOOBS) hunt.

Please note, for online returns or product issues, we recommend you reach out to our Melbourne team at welovepandas@twoobs.com.

Sometimes! Check out our careers page.

Are you a creator or a cool environmentally thoughtful brand that wants to collab?

Email our brand manager bianca@twoobs.com.

Ahhh the age-old question. Like knife, gnome and autumn, we decided to totally screw with you and chuck an unnecessary extra letter in there.

It’s pronounced TOOBS, but everything’s better in twos, so we added the W. Now that you’re in on it, feel free to point and giggle when your friends mispronounce.