We don’t ever want anyone to end up with a pair of shoes they don’t love (wouldn’t that be terrible for the planet… and your wardrobe space) so we accept returns & refunds or exchanges on all orders, as long as:
- You contact us within one month of purchase (we know it can take a couple of weeks to get around to these things).
- The shoes haven't been worn - please make sure you're trying them on inside, so that we can find them a new forever home.
- The shoes were purchased at full price.
Aus orders: You can return or exchange your shoes online via our AusPost Returns Portal.
NZ & International orders: Please send an email to firstname.lastname@example.org with your order number and we’ll help you out.
Are your TWOOBS a gift for Xmas? Well what a great friend you are! And to help keep the good vibes going, we've extended our returns and exchanges period. Purchases made in December can now be returned or exchanged until Jan 31.
Just a heads up, our shipping costs aren't refundable and we do not cover the return shipping cost for refunds and exchanges. Received an incorrect or faultyitem? Hit us up at email@example.com and we'll get it sorted, stat!