Australian orders: Free returns and exchanges.
New Zealand & International orders: Return shipping fee varies depending on local carrier.
You can return or exchange your shoes online via our Returns Portal here.
Just a heads up, shipping costs on your order aren't refundable.
We don’t ever want anyone to end up with a pair of shoes they don’t love (wouldn’t that be terrible for the planet… and your wardrobe space) so we accept returns or exchanges on all orders, as long as:
- You contact us within one month of purchase (we know it can take a couple of weeks to get around to these things).
- The shoes haven't been worn - please make sure you're trying them on inside, so that we can find them a new forever home.
If you opt for a credit note instead of a refund, please note that this credit note cannot be redeemed for a refund at a later stage, or if you wish to return a new order, purchased with the credit.
*OOPSYs are eligible for a size exchange, but no returns. For more head to our OOPSYs FAQs page.
Received an incorrect or faulty item? Hit us up at welovepandas@twoobs.com and we'll get it sorted, stat!
