FREE SHIPPING ON AUS ORDERS OVER $50

FREE EXCHANGES AUS-WIDE

PLEASE SHOP RESPONSIBLY :)

FREE SHIPPING ON AUS ORDERS OVER $50

FREE EXCHANGES AUS-WIDE

PLEASE SHOP RESPONSIBLY :)

FREE SHIPPING ON AUS ORDERS OVER $50

FREE EXCHANGES AUS-WIDE

PLEASE SHOP RESPONSIBLY :)

FREE SHIPPING ON AUS ORDERS OVER $50

FREE EXCHANGES AUS-WIDE

PLEASE SHOP RESPONSIBLY :)

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Returns & exchanges

Returns & Exchange
Cost

Australian orders: Returns for an exchange are free, returns for a refund are a set shipping fee of $13.50.

Click here and follow the prompts.

New Zealand & International orders: Return shipping fee varies depending on local carrier.

Click here and follow the prompts.

You can return or exchange your shoes online via our Returns Portal here.

Just a heads up, shipping costs on your order aren't refundable.

Returns & Exchange
Policy

We don’t ever want anyone to end up with a pair of shoes they don’t love (wouldn’t that be terrible for the planet… and your wardrobe space) so we accept returns or exchanges on all orders, as long as:

- You contact us within one month of purchase (we know it can take a couple of weeks to get around to these things).

- The shoes haven't been worn - please make sure you're trying them on inside, so that we can find them a new forever home.

If you purchased an item on sale, it will only be eligible for an exchange or credit, not a refund.

If you opt for a credit note instead of a refund, please note that this credit note cannot be redeemed for a refund at a later stage, or if you wish to return a new order, purchased with the credit.

Received an incorrect or faulty item? Hit us up at welovepandas@twoobs.com and we'll get it sorted, stat!